SHIPPING & RETURNS
Shipping Policy
Shipment processing time
All orders are processed within 2–3 business days of being placed.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.
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Customs & Other Charges
TC Threads are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).
Damages
TC Threads are not liable for any products damaged or lost during shipping. If you
received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.
Return & Exchange Policy
Thank you for choosing our products! We want you to be satisfied with your purchase. If for any reason you not, we offer a hassle-free return and exchange policy. You can return or exchange any item within 30 days of purchase, long as it is its original condition and packaging. Please contact our customer service team to initiate process. We appreciate your business and look forward to serving you again!